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Ben Garves, smiling, with a beard and blue eyes, wearing a navy shirt with small white dots over a light blue T-shirt, in front of a plain light gray backdrop.

Ben Garves

Leader in Digital and Growth Product Management

Now
Senior Product Manager - User Acquisition, Udemy/CourseraSince December 2025
Founder and CEO, The GoodApps CompanySince July 2026
Previously
Director of Product Management, Gannett USATodayMay 2023 – December 2025
Bloomberg LP, SolarWinds, Benefitfocus
Based in
New York, NY

15+ years of experience as a Product Manager overseeing roadmaps for digital products, including websites, mobile apps, and enterprise SaaS applications. Career focus on CMS development, the AI transition, product-led audience growth, A/B testing, and the changing SEO/AIO landscape. Certified full-stack engineer (bootcamp, 2025).

Highlights

  • Fully mitigated 57% YoY organic search traffic loss.

    Udemy/CourseraSenior Product Manager - User Acquisition

  • Led a team of 10, including Product Managers, SEO analysts, and Marketing ICs.

    Gannett USATodayDirector of Product Management

  • My A/B tests raised subscription rates (+17%), CTR (+38%), and pages per session (+19%).

    Gannett USATodayDirector of Product Management

  • A/B and multivariate tested for landing page conversion rate optimization (+37%).

    Bloomberg LPDigital Product Manager

  • Designed, produced, and launched 32 marketing-focused websites (3M+ MAU).

    Bloomberg LPDigital Product Manager

Work experience

  1. Senior Product Manager - User Acquisition

    Udemy/Coursera, December 2025 – PresentCurrent

    Show 9 key points for Senior Product Manager - User Acquisition, Udemy/Coursera
    • Fully mitigated 57% YoY organic search traffic loss.
    • Redesigned top-of-funnel content aggregation pages to align with user intent.
    • Founded and led the new user acquisition vertical.
    • Standardized KPIs and reporting, set and tracked quarterly and annual SMART goals.
    • Scoped and stack-ranked initiatives using RICE, SWOT and weighted decision matrices.
    • Increased crawl efficiency by 61%, resulting in a 63% lift in indexed pages.
    • Ecosystem of 15.78M pages with $261M annualized GMV and 283M annual visitors.
    • Stabilized Core Web Vitals, with global CLS and LCP wins.
    • Built LLM pipelines to summarize UGC into high-authority content across the platform.
  2. Founder and CEO

    The GoodApps Company, July 2026 – PresentCurrent

    Career App, MissedTakes, Buckler, and Goldi: see Startups

  3. Director of Product Management

    Gannett USAToday, May 2023 – December 2025

    Show 10 key points for Director of Product Management, Gannett USAToday
    • Led a team of 10, including Product Managers, SEO analysts, and Marketing ICs.
    • Set KPIs and OKRs, hired and coached team members to achieve their aligned goals.
    • Achieved leadership’s goals for revenue growth and budget adherence.
    • Product team ran a 7M+ MAU content ecosystem.
    • Marketing team’s purview included social (+1M followers) and email (+2M subscribers).
    • Conducted user research and market analysis to set product strategy.
    • Advocated for and moved the engineering team from ad-hoc to Agile Scrum.
    • My A/B tests raised subscription rates (+17%), CTR (+38%), and pages per session (+19%).
    • Completed MVPs and proof-of-concepts to test new technologies, like CMS and CRM platforms, MarTech tools, and AI utilization.
    • Oversaw replatform and data migration (proprietary CMS to WordPress Enterprise).
  4. Digital Product Manager

    Bloomberg LP, February 2020 – May 2023

    Show 7 key points for Digital Product Manager, Bloomberg LP
    • Designed, produced, and launched 32 marketing-focused websites (3M+ MAU).
    • Managed mobile-first design systems.
    • A/B and multivariate tested for landing page conversion rate optimization (+37%).
    • Architected and used features that personalized landing pages, increasing CTR by 61%.
    • Operated as Scrum Master, running Agile Scrum ceremonies with 15 engineers and 6 PMs.
    • Worked with governance and legal teams on data privacy law compliance features.
    • Data-driven decision-making through Google Analytics, Looker dashboards, and A/B tests.
  5. Senior Product Manager

    SolarWinds, August 2014 – February 2020

    Show 9 key points for Senior Product Manager, SolarWinds
    • Launched a gamified forum for support case deferral (CMS) and customer education (LMS).
    • Evangelized products within the community and communicated new features.
    • Practiced product storytelling through feature explainers, customer education sessions, industry events, podcasts, public speaking, and webinars.
    • Managed and iterated a public-facing product roadmap.
    • Collaborated with business leaders, developers, support, sales, and internal stakeholders.
    • Generated buy-in for ideas and delivered on-time and on-budget features.
    • Allocated team budget, ran vendor contract negotiations, and day-to-day vendor operations.
    • Used technical writing skills to create documentation and playbooks for feature adoption.
    • Managed QA process and user acceptance testing (UAT) program.
  6. Staff Product Manager

    Benefitfocus, July 2012 – August 2014

    Show 3 key points for Staff Product Manager, Benefitfocus
    • Oversaw product strategy and positioning, aligning market demand and differentiators.
    • Championed process improvement to gain efficiencies, from the go-to-market strategy to the feature delivery pipeline.
    • Managed QA process and user acceptance testing (UAT) program.
  7. Project Manager

    Appen Butler Hill PMO, February 2010 – July 2012

    Show 4 key points for Project Manager, Appen Butler Hill PMO
    • Ran end-to-end localization and data validation projects spanning 52 global markets.
    • Developed proprietary AI and ML data analysis tool offerings for companies like Facebook, Google, Twitter, and eBay.
    • Wrote project plans and Gantt charts with thousands of dependencies across multiple teams, then implemented and ran those projects.
    • Headed our special projects division, providing customized beta services and pilot projects for new clients and existing partners looking to test innovative approaches.
  8. Audit Manager

    Destination Hotels and Resorts, January 2006 – February 2010

Startups

The GoodApps Company

Founder and CEO,July 2026 – Present

  • Building apps that put users first and a benefit to society.
  • Fighting enshittification of software.
thegoodapps.co
  • Career App

    Career App is a spam-free LinkedIn alternative.

  • MissedTakes

    MissedTakes rates the accuracy of professional pundits in sports, news, and politics.

  • Buckler

    Buckler (Beta) is a training app for ultramarathon runners.

    Beta
  • Goldi

    Goldi (Alpha) is a comfort app, helping people dress for the weather and their day’s activities, based on what’s in their closet and a personal algorithm that understands their temperature preferences.

    Alpha

Work Examples

9 project briefs and 23 engineering tickets from Udemy.

PRDs and Initiatives

9 project briefsProject brief
  • Page Redesign

    A one-pager for refreshing Udemy’s Topic page template so it serves searchers who are still exploring a topic, not only those ready to buy. It sets the hypothesis, success criteria, prioritized modules, risks and a test plan.

  • AI Innovation - Metadata

    Proposes replacing instructor-written course fields as the source of course landing page SEO titles, meta descriptions and URL slugs with LLM-generated, search-optimized metadata, aiming for higher click-through rates and better rankings.

  • AI Innovation - Overviews

    Proposes LLM-generated AI overviews in the header of Topic pages and course landing pages (CLPs) to help learners judge fit and navigate, and to give search and AI crawlers indexable content that dynamic and lazy-loaded sections hide.

  • New Page Templates

    A one-pager proposing a hub page of free sample lectures from Udemy’s AI courses, each framed around a question learners search for, to test lecture-level content as a new search entry point with a direct path to the full course.

  • Taxonomy Expansion

    A one-pager proposing that Udemy turn its controlled vocabulary of topics into a hierarchical taxonomy of occupations, skills, knowledge domains, tools and credentials, starting with AI, and use it to launch occupation, skill-cluster and certification pages that better target career-intent searches.

  • Proof of Concept and MVP Projects

    A proposal to build server-rendered versions of 10 Topic pages and 10 Course pages, free of personalization and experimentation scripts, to measure what client-side rendering costs Udemy in organic search, AI-platform visibility and Core Web Vitals.

  • Configuration Cleanup

    A plan to clean up Udemy’s OneTrust cookie-consent configuration, which defined rules for tens of thousands of individual URLs instead of domains and bloated one script into the majority of the JavaScript on pages tested, to improve Core Web Vitals site-wide.

  • Tool Onboarding

    A one-pager proposing that Udemy implement the OnCrawl/BrightEdge Log File Analyzer so the SEO team can see how search engine and AI crawlers interact with the site, covering users, hypotheses, success criteria, a phased setup plan and risks.

  • Localization and Translation

    Proposes connecting Udemy’s translated and localized pages across 18 language subdirectories to their default pages with hreflang clusters, so search engines send international learners to the page in their own language without hurting existing rankings.

Engineering Tickets

23 engineering tickets

Epics

3 epics
Show Epics
  • Redesign Page TemplateEpic

    The epic for Topic Page v2: rebuilding Udemy’s Topic pages on new engineering architecture, with experiences that help visitors learn about a topic, trust Udemy, find the right course, and become more likely to buy a course or subscription.

  • CWV CleanupEpic

    An epic to improve Core Web Vitals on five of Udemy’s top-level pages: engineering spikes into each page’s bottlenecks, then targeted optimizations, possibly to JavaScript loading and API calls, without hurting the organization’s ability to serve dynamic, experiment-optimized content.

  • Sitemap RefactorEpic

    An epic to refresh Udemy’s out-of-date sitemaps so bots need far fewer requests to process them, new and updated pages are discovered and indexed faster, missing high-value pages are added, and the infrastructure is simpler to maintain and report on.

Technical Debt

5 engineering tickets
Show Technical Debt
  • Update robots.txt FileTask

    A one-point task to replace udemy.com’s robots.txt with a revised version that lets Baidu crawl at a limited rate, lets LinkedIn’s crawler reach completion certificates that the catch-all rules block, and fixes the faceted-URL wildcard while removing redundant rules.

  • Add lastmod to SitemapTask

    A task to add lastmod dates to Udemy’s sitemaps so crawlers can tell which pages are new or changed and prioritize crawling them, following Google’s sitemap documentation.

  • Tool Configuration UpdateEpic

    An epic to update Udemy’s OneTrust cookie-consent configuration, which defined behavior for tens of thousands of individual URLs instead of applying rules domain-wide, leaving a consent script far larger than the epic’s target sizes and inflating page file sizes.

  • De-Index Homepage CannibalsStory

    A story to stop Udemy’s sign-in and logout URLs from ranking for homepage keywords: first point their canonical at the homepage, give Google two days to see the change, then mark them noindex.

  • Page-Level noindex for Non-Pagination Faceted URLsStory

    A story to add a robots noindex tag to Topic, Category and Subcategory URLs that carry non-pagination parameters, such as UTM or coupon codes, so they stop competing with the original page in Google, while URLs whose only parameter is pagination stay indexable.

Backend and Population

5 stories
Show Backend and Population
  • Filter x FilterStory

    A follow-up story to fill the new FilterXFilter module on the 27 Topic Page Refresh test pages with a section title, description and four linked cards, so visitors can read and use them. The content was delivered as a JSON file.

  • Related SearchesStory

    Populates the Related Searches module on the 27 pages in the Topic page refresh test with a section title, description and titled links, so visitors have real copy and links to read and interact with.

  • Related CertificationsStory

    Adapts the In-Demand Certifications module from Udemy’s Cert-Browse pages to the new v2 Topic page template and populates it wherever a topic has relevant certifications, so users can wayfind to cert opportunities.

  • BlogStory

    Populates the Topic page blog module on 19 of the 27 test pages so users can dig deeper into a subject, hiding the module, or its unused slots, where a page has no relevant posts or fewer than four.

  • Relevant SkillsStory

    A follow-up story that populates the newly adapted Relevant Skills module on the 27 Topic test pages, so learners can see how a topic relates to other learning opportunities through courses requiring relevant skills.

Spikes

4 spikes
Show Spikes
  • Tool ExplorationSpike

    A research spike to find where Udemy’s log files live, get access to them, and plan and estimate a pipeline (60 days of history, then daily uploads, with alerts when delivery fails) for feeding them into the OnCrawl Log File Analyzer.

  • Localization ResearchSpike

    A spike to decide whether Udemy should declare hreflang in XML sitemaps or in each page’s head, so crawlers can see the breadth of its translated and localized content, and to open follow-up tickets for the chosen approach.

  • Sitemap Refactor ResearchSpike

    A research spike toward a new sitemap for Udemy’s publicly available multimedia so crawlers can index it better: find where a list of videos lives, choose the best way to pull it, and write the tickets for the build.

  • Load Strategy ResearchSpike

    A spike to keep the Noto Sans font, a 981 KB file because of the Japanese characters it supports, while sparing most visitors the download, by weighing unicode-range subsetting, content- or language-based loading and lazy loading, ending in follow-up tickets.

Frontend Builds

6 stories
Show Frontend Builds
  • Filter x Filter ModuleStory

    Asks engineering to build a new Topic page module of four pre-filtered course-collection cards, so visitors can jump straight to a filter preset that matches their needs. Includes design specs for desktop and mobile, responsive wrapping rules and click behavior.

  • Related Searches ModuleStory

    Builds a reusable “Related Searches” module for the 27-page test of the redesigned Topic page, giving visitors a set of related search links as navigational options when the current page doesn’t fit their needs. Includes desktop and mobile design specs.

  • Relevant Skills ModuleStory

    Adapts the homepage’s “Skills to transform your career and life” module for the v2 Topic page template, giving learners a tabbed carousel of top courses so they can wayfind to popular items without needing to search, sort or filter.

  • Popular Instructors ModuleStory

    Adapts the Popular Instructors module to the v2 Topic page template, redesigning the instructor cards to show each instructor’s specialty and link to their topics of expertise, so learners can find an instructor who covers their course needs.

  • Related Certifications ModuleStory

    Builds a reusable “Related Certifications” module for v2 Topic pages, loosely based on Udemy’s In-Demand Certifications module, so visitors to topics where certification is available can wayfind directly to certification topic pages and cert-oriented courses.

  • Related Blog Articles ModuleStory

    Builds a reusable “Blog Articles” module for Topic pages that surfaces Udemy blog content about a topic, so visitors who want to learn more than the page covers can wayfind to the blog.

Skills and Tools

Project and Product Management

  • Airtable
  • Asana
  • Confluence
  • GTM strategy
  • Jira
  • Miro
  • Monday
  • MS Project
  • MVP planning
  • POCs
  • SharePoint
  • Smartsheet
  • Trello
  • Visio
  • Zendesk

CMS and Enterprise Tools

  • Adobe Experience Manager
  • ADP
  • Drupal
  • Contentful
  • FluentCRM
  • HubSpot
  • iCIMS
  • Mailchimp
  • MailerLite
  • NetSuite
  • Salesforce
  • Shopify
  • Sitecore
  • Squarespace
  • Webflow
  • Wix
  • WordPress
  • Workday
  • Zoho

Code and Dev Tools

  • Algolia
  • Algorithm Development
  • API Integrations
  • AWS S3
  • AWS SES
  • C
  • DevOps
  • Elasticsearch
  • Express.js
  • Git
  • HTML/CSS
  • JavaScript
  • OpenAPI
  • PostgreSQL
  • Python
  • React.js
  • Responsive Design
  • REST APIs
  • SQL
  • SSO
  • Swagger
  • TypeScript
  • Web Security
  • Zapier

Analytics, Tracking, and Dashboards

  • Ahrefs
  • BrightEdge
  • Firebase
  • Google Analytics
  • Google Search Console
  • Looker Studio
  • Power BI
  • Qattr
  • Qlik Sense
  • Semrush
  • Tableau

Experimentation and Testing

  • A/B and Multivariate Testing
  • AB Tasty
  • Adobe Target
  • Amplitude
  • Clarity
  • Crazy Egg
  • Hotjar
  • Kameleoon
  • Optimizely
  • Tapen

AI, ML, and LLM

  • ChatGPT
  • Claude
  • Claude Code
  • Copilot
  • Custom GPTs
  • DeepSeek
  • Gemini
  • Perplexity
  • Toqan
  • Delphina

UX/UI and Design

  • Adobe XD
  • Balsamiq
  • Canva
  • Figma
  • InVision
  • Zeplin

App Development

  • Appsmith
  • Bubble
  • FlutterFlow
  • Glide

Marketing Channels

  • Amazon SNS
  • Gleam
  • Hootsuite
  • Klaviyo
  • Later
  • Mailchimp (+SMS)
  • Pushly
  • Sprinklr
  • Sprout
  • Substack
  • Twilio
  • Zoho

OTT and Streaming

OTT:
  • Kaltura
  • OBS Studio
  • Streamlabs
  • Vidyard
  • Vimeo OTT
  • Wistia
Streaming:
  • Facebook Live
  • Instagram Live
  • Rumble
  • TikTok Live
  • Twitch
  • Twitter #GoLive
  • YouTube Live

Ads, Affiliate, and Monetization

  • AdSense
  • Amazon Associates
  • Awin
  • CJ Affiliate
  • ClickBank
  • Impact
  • MaxBounty
  • Media.net
  • Outbrain
  • Rakuten
  • Skimlinks
  • Taboola

Community Engagement and Gamification

  • BuddyBoss
  • BuddyPress
  • Bunchball Nitro
  • FluentCommunity
  • GamiPress
  • Gleam
  • JiveX
  • Khoros
  • SurveyGizmo
  • SurveyMonkey
  • Youzify

Administrative

Both the Microsoft and Google administrative ecosystems, including Outlook/Gmail, Slides/PowerPoint, Excel/Sheets (with advanced functions), and Word/Docs.

Certifications and Education

Certifications

Education

  • Whitworth University

    Undergraduate coursework, 2009

Portfolio

Screenshots of 37 sites and products in 10 categories.

Corporate Brand, Recruiting, and HCM

3 screenshots

eCommerce and Apps

4 screenshots

Fintech and Financial Products

4 screenshots

Gamification and Community

2 screenshots

AI, LLM, and ML

2 screenshots

Localization

2 screenshots

NGOs and Social Causes

3 screenshots

OTT Streaming and Live Events

5 screenshots

Publishing and Legacy Media

4 screenshots

SaaS Tools and Marketplaces

8 screenshots

Who I’ve Helped

  • Meta logo
  • Gannett logo
  • Microsoft logo
  • USA Today logo
  • Bloomberg logo
  • Reviewed logo
  • SolarWinds logo
  • Project InnerSpace logo
  • Appen logo
  • Benefitfocus logo
  • MQ Foundation logo
  • BuckUp logo
  • Udemy logo
  • Coursera logo